Truffl
BFSI / NBFC Workflows
Deploy compliant voice workflows for every stage of the BFSI customer journey — from lead qualification to KYC to EMI reminders.
Use cases
Inbound form fill or outbound list
Qualify against ICP criteria, capture intent, schedule follow-up
Qualified lead pushed to CRM with eligibility score
KYC incomplete flag in onboarding system
Remind customer of pending documents, explain requirements, send upload link
Documents submitted or escalated
VKYC not completed within SLA window
Outbound call to reschedule VKYC slot, send link via WhatsApp
VKYC slot booked, drop-off reduced
EMI due date approaching (configurable lead time)
Reminder call, capture payment intent, send payment link if needed
Payment initiated or callback scheduled
Policy renewal window or lapse risk flag
Follow-up call, explain renewal, capture decision
Renewal initiated or intent tagged in CRM
Field officer visit or branch appointment needed
Schedule appointment, confirm slot, send confirmation via WhatsApp
Appointment confirmed, calendar updated
Compliance
Every BFSI workflow is deployed with hard guardrails — no financial advice, no credential collection, no unauthorized disclosures.
Agents never ask for OTPs, PINs, passwords, or any authentication credentials.
Agents do not recommend specific products, rates, or investment decisions.
Calls are recorded and disclosed. Opt-out instructions provided on every call.
Account numbers, Aadhaar, and PAN are masked in logs and transcripts.
Complex queries, disputes, or sensitive topics trigger immediate warm transfer.
Structured outputs
Post-call outputs are written directly to your CRM or LMS — no manual data entry.
| Output field | Values |
|---|---|
| Eligibility status | Qualified / Not qualified |
| Journey stage | Current CRM stage post-call |
| Callback time | Preferred follow-up window |
| Drop-off reason | Tagged objection or blocker |
| Next action | Auto-recommended next step |
| Handoff flag | Whether human handoff was triggered |
Built for NBFCs, banks, and insurance teams that need automation without compliance risk.